Press +A on the keyboard to highlight everything. This will remove the reference list and revert the citations to a temporary format. In Word 2000/2002(XP)/2003 go to the Tools Menu and select "EndNote > Unformat Citations" command. In Word 2007 with Endnote X or earlier, go to the Add-Ins tab and choose the "EndNote > Unformat Citations" command. In Word 2007 with Endnote X1 or later, go to the EndNote tab and choose the "Convert Citations and Bibliography > Convert to Unformatted Citations" command. In Word 2010/2013/2016 with Endnote X4 or later, go to the EndNote tab and choose the "Convert Citations and Bibliography > Convert to Unformatted Citations" command. The issue could be related to document corruption.
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